Refund policy
Returns & Returns
We currently offer exchanges at this time!
- Please only send the items if this return is within 14 days of delivery and if the items are unworn, unwashed and with the original tags still attached. If this is not the case, we will be forced to reship the items to you. Please note this includes animal hair, make up stains, deodorant marks and any odor such as cigarettes. We only accept items eligible to be resold. Exchanges are subjected to thorough inspection and may be turned down and returned to the sender. No Exceptions.
- If an item is being exchanged for any damage or defects you must contact our support team within 3 days of delivery so your return can be processed accordingly, if not, your credit will not be issued and the damaged or defective items will be returned to you.
- Be sure to include a note stating your order number along with if this is a return or an exchange and if so, please name the item you would like to receive as this usually helps speed up the process. Once we receive the item, we will contact you again so we can proceed and provide you with your new tracking number if needed. This process may take up to three weeks.
- Original shipping costs are not refundable in any case.
- No exceptions will be made for Final Sale items.
Our return address is:
The Hood Good Store
Returns and Processing; Order #______
3710 Industry Ave #205, Lakewood, CA 90712
